Terms & Conditions

1. About Pacify Packaging

Pacify Packaging is a custom packaging manufacturer and packaging solutions provider specializing in fully customized packaging for businesses worldwide.

We provide custom packaging development, structural design, prototyping, printing, finishing, and bulk manufacturing based on each customer's product, branding, specifications, and packaging requirements.

By requesting a quotation, placing an order, or engaging Pacify Packaging for packaging services, the customer ("Customer," "you," or "your") agrees to these Terms & Conditions ("Terms"), together with any applicable quotation, order confirmation, or written agreement issued by Pacify Packaging ("Company," "we," "us," or "our").

2. Scope of Services

Pacify Packaging provides customized packaging solutions including:

• Structural packaging development
• Custom packaging design support
• Dieline preparation
• Prototype and sample production
• Printing
• Premium finishing
• Custom inserts
• Folding cartons
• Rigid boxes
• Mailer and shipping boxes
• Specialty packaging
• Bulk manufacturing
• International order fulfillment

Packaging specifications are developed according to the customer's product dimensions, materials, artwork, printing requirements, finishing requirements, quantity, and intended use.

3. Quotations & Pricing

• Quotations are generally valid for 20 days from the date of issue unless otherwise specified.
• Pricing is based on the specifications provided and approved by the Customer.
• Changes to dimensions, materials, quantities, artwork, printing, finishing, packaging structure, or shipping requirements may result in revised pricing and/or production timelines.
• A quotation does not by itself constitute a confirmed production order.
• An order becomes confirmed when the applicable order confirmation and required payment arrangements have been completed.

All applicable commercial terms will be clearly stated in the quotation or order confirmation.

4. Payment Terms

Payment terms are determined according to the order value and will be specified in the applicable quotation or order confirmation.

As a general guideline:

• Orders below USD 3,000: 100% advance payment before production.
• Orders above USD 3,000: generally 50% advance payment, with the remaining balance payable according to the agreed production and shipping terms.

Alternative arrangements may be agreed in writing for specific projects.

Production will not begin until the required payment and project approvals have been received.

Payments are generally non-refundable once custom production has commenced, subject to the applicable cancellation and refund provisions below.

5. Production Process

Our standard production workflow includes:

1. Review of product and packaging requirements.
2. Material and structural recommendations.
3. Quotation and production planning.
4. Artwork and technical review.
5. Dieline and structural development where required.
6. Digital mockup/proof preparation.
7. Prototype/sample production where requested.
8. Customer approval.
9. Bulk production.
10. Quality inspection.
11. Packaging and shipment.

Production timelines begin after the required artwork, approvals, specifications, and payment confirmations have been completed.

Where a prototype or sample is requested, bulk production will normally proceed after prototype/sample approval unless otherwise agreed in writing.

6. Design & Artwork Support

Pacify Packaging has an in-house design team that can assist customers with packaging development.

Our design support may include:

• Packaging concepts
• Structural packaging development
• Dieline preparation
• Label and box artwork support
• 3D mockups
• Print-ready file preparation
• Artwork adjustments required for manufacturing

Customers remain responsible for reviewing and approving final artwork before production.

Pacify Packaging is not responsible for errors, omissions, spelling mistakes, color-code errors, or regulatory/labeling information contained in artwork approved by the Customer.

7. Artwork, Dielines & Tooling Ownership

Customer-supplied logos, branding, artwork, and other intellectual property remain the property of the Customer.

Dielines, structural designs, and artwork developed specifically for a customer's project may be used for future reorders with Pacify Packaging.

Physical tooling, cutting dies, plates, molds, and similar production components remain the property of Pacify Packaging unless otherwise agreed in writing or separately purchased by the Customer.

Where applicable, requests for release of proprietary production files or tooling may be subject to development or release costs.

8. Prototypes & Samples

Customers may request prototypes or samples before bulk production.

Samples may be used to evaluate:

• Material
• Printing
• Finishing
• Structural design
• Overall packaging construction

Prototype cost and lead time depend on project specifications and will be confirmed before approval.

Where a prototype is approved as the production reference, reasonable manufacturing and material variances may still occur as described below.

9. Color, Printing & Material Variations

Due to the nature of printing and manufacturing:

• Colors displayed on digital screens may vary from final printed colors.
• Minor variations in color, texture, finish, and material may occur between samples and bulk production.
• Minor variations between separate production runs may also occur.
• Such normal manufacturing variations do not automatically constitute a manufacturing defect.

Where exact color matching is important, customers may request Pantone/PMS matching or a pre-production sample where available.

10. Quality Control & Claims

Pacify Packaging performs quality inspections before shipment.

Customers should inspect their shipment upon receipt and report any visible damage or manufacturing issue within 7 calendar days of delivery.

Claims should include:

• Order/reference number
• Description of the issue
• Clear photographs and/or videos
• Relevant quantity affected

Each claim will be reviewed individually and handled through our customer support process. Depending on the circumstances, the resolution may include replacement/reproduction, credit, partial refund, or another mutually agreed remedy.

Upon request, Pacify Packaging may also provide production progress photographs or videos during manufacturing where reasonably available.

11. Product Use & Warranty

Pacify Packaging warrants that manufactured goods will conform substantially to the specifications and/or approved reference agreed with the Customer.

Pacify Packaging is not responsible for problems caused by:

• Improper storage or handling
• Improper use of packaging
• Undisclosed interaction between packaging and the customer's product
• Moisture, leakage, temperature, or chemical exposure not disclosed before production
• Use outside the agreed specifications

Customers are responsible for ensuring that the packaging is suitable for their particular product and intended application where such requirements depend on product-specific conditions.

12. Shipping & Delivery

Pacify Packaging works with international shipping providers including DHL, FedEx, and UPS, depending on destination, shipment requirements, and delivery timelines.

Shipping terms will be specified in the applicable quotation.

Where DDP (Delivered Duty Paid) is specifically stated in the quotation, the applicable shipping, customs, duties, taxes, and related landed costs will be handled according to the agreed DDP arrangement.

Where DDP is not specified, responsibility for applicable shipping, customs, duties, taxes, and other charges will be determined according to the shipping terms stated in the applicable quotation.

Tracking information will be provided after shipment dispatch.

Delivery timelines may be affected by customs processing, carrier delays, weather, governmental restrictions, or other circumstances outside Pacify Packaging's reasonable control.

13. Cancellation & Refunds

14. Confidentiality & Intellectual Property

Customer branding, artwork, designs, specifications, and confidential business information remain the property of the Customer.

Pacify Packaging will not knowingly reuse, distribute, or disclose confidential customer designs or information outside what is reasonably necessary to fulfill the Customer's order.

Customers may request a separate Non-Disclosure Agreement (NDA) where additional confidentiality protection is required.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Pacify Packaging's total liability arising from a specific order will not exceed the total amount paid by the Customer for that order.

Pacify Packaging will not be liable for indirect, incidental, special, consequential, or similar damages, including loss of profits, loss of business, or reputational loss, to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. Force Majeure

Pacify Packaging will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters
• Transportation disruptions
• Customs delays
• Government restrictions
• Supplier interruptions
• Labor disputes
• Significant carrier disruptions
• Other unforeseen events

Where such circumstances occur, Pacify Packaging will communicate with affected customers and work toward a reasonable solution, including revised production or delivery timelines where necessary.

17. Changes to These Terms

Pacify Packaging may update these Terms from time to time.

The version applicable to an order will generally be the version in effect when that order is confirmed, unless otherwise agreed in writing.

Customers are encouraged to review the current Terms periodically.

18. Entire Agreement & Severability

These Terms, together with the applicable quotation, order confirmation, and any other written agreement applicable to the order, constitute the agreement governing the relevant packaging project.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Communication & Notices

Official communications concerning orders, cancellations, quality claims, and other contractual matters should be submitted in writing to:

Pacify Packaging aims to respond to customer inquiries and concerns promptly and in good faith.

20. Long-Term Partnership

Pacify Packaging is committed to building long-term relationships through:

• Transparent communication
• Consistent quality
• Professional manufacturing
• Reliable project management
• Responsive customer support
• Packaging expertise

We welcome collaboration, product development discussions, video meetings, and future packaging opportunities with our customers.